Annual report shows SA power bills are more expensive

News posted on 24.12.2014 on Corporate and Events and Insulation and Research & developement

Adelaidenow.com.au has reported (25/11/2014) on an annual report from the Australian Energy Regulator that shows that SA householders pay almost $400 a year more for their annual power use than those in eastern states.

The average SA household bill amounted to $2388 last financial year, up by $53 from last year.

45,000 householders are using instalment plans to lower their debt.  The annual report revealed that there is more than $30 million owed on unpaid energy bills by nearly 57,000 customers.

Last financial year, complaints against energy retailers increased by 48 per cent.  10 per cent of energy customers had complained about customer service or billing.

Jim Cox, Regulator board member, said that South Australia had an "above average" number of householders on payment plans with a high level of debt.

The annual report also found that the average electricity bill debt of 39,000 residential customers was $667.  3.2 per cent of electricity customers were using payment plans.  There was an increase of 32 per cent this year of customers receiving assistance under the retailer hardship programs to 8600 customers.

17,000 residential gas customers owed an average of $287 to pay off their debt.  9000 of those were on payment plans and a further 2,800 were part of the hardship program.